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Client and Community Engagement Manager

  • Join a vibrant, growing feminist team in a critical leadership role.
  • Shape a dynamic role responsible for building the Centre’s relationships and profile and supporting effective and responsive services for women in Canberra.
  • Competitive remuneration package, including generous PBI salary packaging options, leave loading and paid end of year close-down.

About the position

The Centre is growing and evolving and we are looking for someone to help us keep our clients and our referring partners at the centre of everything we do.

The Client and Community Engagement Manager is part of our leadership team and is responsible for supporting high-quality and efficient client services and strengthening the Centre’s relationships and engagement with our referral network and the community.

She leads the Client and Community Engagement team, which includes our intake and paralegal functions, community education and communications officer.

Key responsibilities include:

  • Developing and implementing the first Stakeholder Engagement Strategy.
  • Managing the team to ensure intake and incoming referral processes are effective, efficient and trauma-informed and easy to navigate for clients and referring agencies.
  • Use data and client feedback to support the CEO and Principal Solicitor to identify emerging trends and possible improvements to our services and contribute to the Centre’s communication and advocacy agenda.

Classification: MEA level 6-7. Salary range: $98k – $115k + super

The position description is available here.

About you

This is a broad role that has a dual internal and external focus. This position will have one eye focussed on the quality of the services we deliver and the other focussed on how our services are understood and accessible to our referring partners and to women in the community.

We are looking for someone with strong relationship and communication skills and experience in program/project management. The ability to use insights from data and client experience to consider and optimise our service delivery model and systems would be an advantage.

If you are looking for a challenging role that uses your organisational skills and ability to slot the details into big picture thinking and want to work with a dedicated and good-humoured team, well we want to hear from you!

About the Centre

The Women’s Legal Centre is an innovative community legal centre providing specialist legal services to vulnerable women in Canberra.  Our main areas of practice are family law, domestic violence, migration victims of crime, employment and discrimination.  We deliver services within a multidisciplinary practice model that includes social workers and dedicated support for Aboriginal and Torres Strait Islander women.

How to apply

Applications must include

  • A current CV; and
  • An Expression of Interest (max 2 pages) addressing selection criteria in the position description

Applications should be sent to recruitment@wlc.org.au by COB Monday 8 November 2021.

If you have any questions about the role, please contact Elena Rosenman on erosenman@wlc.org.au or call (02) 6257 4377.

Note: being a woman is a genuine occupational qualification under s34 of the Discrimination Act 1991 (ACT).

First Nations women, women with disability and women from migrant and culturally and linguistically diverse backgrounds highly encouraged to apply.